Shipping

We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible. Products are shipped from Japan.

The following shipping methods are available:

• EMS Global Express (3-10 days)
• FED-EX
• Japan Post Registered International Airmail (for areas that EMS does not go to)
• Small Package (packages 2 KGs or less and meet the size requirements) This method is not insured and does not have a tracking number.

We do not offer a shipping method that is registered without insurance. Parcels sent by EMS are automatically insured up to 20.000 Japanese Yen. Additional insurance will be added where appropriate. Please be aware that customs may hold parcels for inspection. In some countries (such as Italy) this may take longer than in others. If your order is shipped registered you will receive the tracking number by e-mail. All orders remain with the status of "Processing" until the order is shipped. Then the status is changed to "Shipped."

Buyers are responsible for all import taxes and other duties. 

Depending on weight and size of your order it may be necessary to split up your order into multiple parcels.
 

To track an EMS Shipment:

You can track your EMS shipment at https://tracking.post.japanpost.jp/service/jsp/refi/DP311-00100.jsp?locale=en. Next to International Mail EMS click the Item No search button and enter your tracking number.

Returns and Refunds

We understand that mistakes are made and wrong items are purchased. We strongly request you confirm your products before you buy. Shipping items back to Japan can be costly and we do not reimburse return shipping costs. We also prefer if you do not return items because this is now a cost incurred to RC Japan as having to stock this item. The reason we are able to offer you low-cost items directly from Japan is we do not stock and do not want to stock items. If we start to have a lot of overstock items, then we may not be able to continue our business. Since our prices are already at the lowest price we can offer while being able to remain open and function as a business, we kindly ask you to only return items or change your order if it is absolutely necessary. Our main goal as a business is to continue to keep the hobby of controlling helicopter and airplane passion alive and flying.

Items needing to be returned must be in the original packing and unopened.
It must be done within 30 days of the date of shipping.
* If the item has been opened but undamaged and complete with all the parts, we will refund only 80% of the price of the product to cover repacking and Quality Checking costs.
* RC Japan has a right to reject any refund for the item which has been damaged or incomplete.
* RC Japan is not responsible for damage/loss of the item/package in transit. Please pack your returning item carefully.
We do not refund shipping costs.
We are not responsible for incorrect use or installation of products. Please read all directions carefully before using your product.

Non-Refundable items
TX sets, Funtech Staysee and other special custom made items cannot be cancelled or exchanged. Please consider your purchase carefully before committing to buy.

Defective Items

We apologize in advance on behalf of the manufacturer for any defective items you may receive. Please understand that defects do occur occasionally, and manufacturers insist on handling defects directly to insure quality improvements. We know how frustrating this can be, and we want to help you quickly receive a working product.

A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues. Please note, attempting to return merchandise you have damaged is mail fraud and you may be subject to prosecution. Please contact us.

Terms and Conditions:

We reserve the right to refuse or cancel any transactions for any reason. In such cases a full refund will be made.

Errors and Omissions
PRICE AND/OR DESCRIPTION CHANGES All prices, pictures and descriptions on this site and all other RCJAPAN.net publications are subject to change. RCJapan.net maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, RCJapan.net reserves the right to cancel or refuse orders at its sole discretion. Errors and Omissions RCJapan.net is not liable for errors in prices listed on the site due to computer error or human error.

RCJapan.net guarantees that you will get a new working product(s) or you can return the product(s) for repair or replacement. Color, frequency, and packaging may vary. Occasionally items run out or are discontinued from a specific manufacturer.

In the unlikely case a product should become unavailabe a full refund will be made.

For out-of-stock items, you will be notified of any delay. You must pay all orders in advance (at the time of order), even for out-of-stock items.